Takshni endeavours to ensure that every transaction is seamless. We take great care in delivering our products and adhere to the highest quality standards. However, it is in the nature of handmade products that they differ from one another and from the photographs presented, or that they contain natural patterns found in the material used.
As a policy, we do not offer returns or replacement on products that are delivered in good condition as per the order placed. However, if the product has a genuine quality/manufacturing defect then we are open to extending refund or replacement of your order.
To return or replace a product or report a damage in transit, please get in touch with our Customer Care within 48 hours of delivery by email at
[email protected] with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item. Our customer care team will look into the issue and revert back within 48 working hours.
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each replacement request is handled on a case-by-case basis and we request you to get in touch with our team for prompt resolution.
There are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order accurately.
All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
